Our service hours of operation are currently Monday thru Friday 10am-2pm 6pm-10pm . You can contact a company representative from 8am-10pm Monday thru Friday. Email us anytime and one of our team members will get back to you shortly.

We only service Brooklyn, NY

In the rare case that a customer cancels their delivery and does not reschedule, we will reach out through text message and email reminders, on a regular basis, for up to 3 months. If at the end of 3 months we are still unable to proceed with the delivery, we will then donate the clothes to a local charity on that customer’s behalf.

If we believe the item will put other items at risk during cleaning (i.e. color bleeding) we will return the item to you uncleaned. Otherwise, we will work with you to determine the best course of action to get your garment cleaned. If we can Dry Clean the item without putting other items at risk we will get your permission to proceed before moving forward.Common examples include items with pre-existing damage or with sequins or ornamentation. If we believe we can only clean the item using a specialty cleaner we will reach out to you for permission to proceed and approval of the additional cost and turn around time. The most common example is leather.

If a garment shows susceptibility to color bleeding, we will not clean it and return it to you uncleaned. Even with your release of liability, we cannot clean these items as they pose a risk to other garments that would be cleaned at the same time.We thoroughly test all items for unstable dyes, which can be a result of the manufacturing process. If you do have a garment with the potential for color bleeding, we recommend that you spot treat it at home by hand washing any parts that require cleaning. If you would like to talk to our of our garment care experts about a particular garment, feel free to email us at support@cleancartlaundry.com.